What working with us is actually like.
No mystery and no long onboarding. Here is the whole engagement, from the first message to the finished files, including the parts most studios leave you to find out the hard way.
The first day costs you a minute.
- 01
You get a price, not a call
About a minute
The pricing page asks what you sell and how much of it you need, and gives you a real figure at the end. Nobody phones you to talk about your budget first. If the number does not work, you have lost a minute rather than a week.
- 02
We reply the same working day
Same day, AEST
A person reads what you sent and answers it. If we are not the right fit, or the timing does not work, you get told that straight away rather than being kept warm.
- 03
A short call, only if you want one
Twenty minutes
Useful when the brief is unusual or the range is large. Skip it and we work from your answers and your product. Plenty of projects never need the call at all.
What we need from you.
Less than most people expect, and all of it is stuff you already have. The third one is the only one that ever causes trouble.
The product, accurately
- One clean photograph is usually enough
- True colour reference: a swatch, a code, or a good shot in daylight
- Real dimensions, and the finish name if it has one
A sense of who buys it
- Who it is for, in a sentence
- Two or three brands whose look you admire
- Anything you never want to see: a colour, a prop, a style
One person who can approve
- Feedback from four people in three directions is the main cause of delay
- One decision-maker keeps a project on days rather than weeks
What comes back, and when.
- 01
First look
Two to three working days
A set of directions rather than one attempt: the same product handled several ways, so the conversation is about which world it belongs in rather than whether you like the one we picked.
- 02
You choose and we refine
One round included
You mark what works. We take the strongest direction and finish it properly, which is the step that decides whether the result looks made or looks bought.
- 03
Delivery
Usually within the week
Sized and compressed for your store, with the full-resolution files alongside. If it is ad creative, every placement ratio you need, named so you are not guessing in the ads manager.
Timings are typical rather than guaranteed, and depend on the size of the range and how quickly feedback comes back. A large catalogue takes longer than three products, and we will tell you which one yours is before you commit to anything.
That is the engagement. If you want the production process itself, the five stages every image goes through are set out on the homepage.
The questions people ask before they commit.
What if the first set misses?
That is what the first look is for, and it is why we send directions rather than a single answer. A miss at that stage is information, not a problem. If the whole set is wrong we will say so before you do, and go again.
What if my product comes back looking wrong?
Colour, proportion, finish, configuration and materials are checked against the real product before anything reaches you. If something has drifted, it gets fixed and it is not a revision round. A customer opening the box and finding a mismatch is our problem as much as yours.
How many revisions do I get?
One full round is included, and in practice most projects use less than that because the first look is several directions rather than one. Beyond that we quote it, and we tell you before doing the work rather than after.
Who owns the images?
You do, for anything you like: store, ads, social, print, retail. There is no separate licence and no usage window to renew.
What if I need to pause?
Say so. Work stops, nothing further is billed, and whatever is finished is delivered. We would rather have a brand come back in three months than push one through a quarter that does not suit them.
Do you work with brands outside Australia and New Zealand?
Most of what we do is for Australia and New Zealand, which is where we know the market and the seasons. Outside it is possible and we will be honest about what we do and do not know about your customer.
That is the whole process. Nothing else to find out.
1 min interactive quiz to get a tailored price, before you speak to anyone.