Terms of service

Who these are between

These terms are between you, the client, and Bartley Family Ventures Pty Ltd (ABN 66 696 518 733), trading as Bartley Studio. They apply to every quote we issue and every piece of work we carry out unless we have signed something else that says otherwise.

What we provide

Two lines of work. Ad creative, which is produced as a one-off batch, as a recurring monthly batch, or as part of managing your advertising account. And product imagery, which is produced for your own website and priced on the number of products and images involved.

Exactly what is included in your engagement is set out in the quote we send you. The quote is the specification.

Quotes, prices and tax

A quote is valid for thirty days. Prices shown on this website are indicative for standard work; anything unusual is quoted individually.

Prices are quoted exclusive of GST. GST at 10% is added to invoices where it applies. Services supplied to clients outside Australia are generally GST-free, and your invoice will show which treatment has been applied.

Payment

[TODO: state deposit, invoice timing and payment terms. For example: 50% on acceptance, balance on delivery, invoices payable within 7 days.]

Work begins once the deposit is received and we have what we need from you.

What you supply, and what you promise about it

You provide product photographs, product information and any brand material we need. You confirm that you own or are licensed to use everything you send us, and that our using it as described here will not infringe anyone else's rights.

The accuracy of what we deliver depends on the accuracy of what you send. Where you cannot supply a reference for a colour, finish or dimension, we have to infer it, and inference is where accuracy is lost.

By engaging us you permit us to use your brand assets, meaning your business name, logo, store URL and product material, for the purpose of producing your deliverables. An advertisement carrying your logo cannot be made without it. That permission covers your work and nothing else: it is not permission to use those assets on another client's work, and it ends when the engagement does.

Generated imagery, and the rule we work to

Our imagery is produced using generative AI tools. We tell you this plainly, and we recommend you consider how you disclose it to your own customers.

The rule we work to is that AI changes the environment and never the product. Colour, proportion, finish, configuration and materials are matched to the item you actually ship. Environments, styling and lighting are generated.

You are responsible for approving the final images before they are published, and for making sure the way you use them complies with the consumer law and advertising rules of the markets you sell into. If something we produce does not match your product, tell us and we will correct it.

Some markets are moving toward requiring synthetic imagery to be labelled as such, the European Union among them. We will tell you what we know, but the disclosure obligation sits with whoever publishes the image, which is you.

Approvals and revisions

Each batch includes one round of revisions on the delivered assets. Further rounds, or changes to the brief after work has started, are quoted separately.

Who owns what

On full payment, you own the delivered images and videos and may use them however you like, indefinitely and worldwide.

We keep ownership of our working files, prompt recipes and processes, which are not part of what is delivered.

We would like to show the work in our portfolio, and by default we may, without naming you or identifying your brand. If you would rather we did not show it at all, tell us in writing and we will not. We will never name you as a client without your written permission.

What we do not promise

We do not guarantee any advertising or commercial result. Nobody honestly can: performance depends on your product, your pricing, your offer, your audience, the platform and the market, and most of those are outside our control.

What we commit to is the volume, the specification and the turnaround set out in your quote.

Confidentiality

We keep your product information, pricing and account data confidential and use it only to do the work. Where we manage an advertising account, we access it only for that purpose and you can revoke that access at any time.

Cancelling

The deposit is not refundable once paid. It holds your place in the schedule, which means turning other work away, and that cost is incurred the moment the booking is made rather than when production starts.

What you can avoid is the rest. Cancel before production begins and the balance is not payable: you pay the deposit and nothing further. Cancel after production has begun and the full fee is payable, because the work exists by then.

Recurring engagements with a minimum term run for that term. After it, either of us may end the arrangement with thirty days written notice.

Liability

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law, the New Zealand Consumer Guarantees Act or Fair Trading Act, or any other law that cannot be excluded by agreement. Where those laws apply, they apply regardless of anything written here.

Subject to that, our total liability for any claim connected with an engagement is limited to the fees you paid us for the work the claim relates to, and we are not liable for indirect or consequential loss such as lost profits or lost advertising spend.

Governing law

These terms are governed by the law of New South Wales, Australia, and its courts have non-exclusive jurisdiction.

Changes

We may update these terms. The version that applies to your engagement is the one published when your quote was accepted. Last updated 13 August 2026.

Contact

Questions about either of these go to hello@example.com.